At Apex Asset Management, our collection staff is 100% U.S. based, certified in the nuances of the FDCPA and adept in the privacy rules of HIPAA. Our commitment to continuous training and improvement, combined with the longevity of our staff, all contribute to the quality of services we offer, as well as process automation review and reporting.
At Apex Asset Management, nothing is more important than protecting the privacy of our clients’ patients. With infrastructure certified to PCI compliance, our client have the peace of mind knowing that their data is being used and stored in a manner they can trust.
Affordable Care Act
For our healthcare clients needing to satisfy the provisions of 501(r), Apex Asset Management offers fully customizable solutions, tailored to each of our client’s specific needs. Adherence to notifications periods and custom letters, including individualized FAPs and compliant statements integrated into our billing process, our seamless flows result in reduced burden on your staff, and ensure compliance with your policies.
HIPAA/HITECH – Health Insurance Portability and Accountability Act
Nothing is more important than the security of our client’s data, and the privacy of their patients. At Apex, we ensure adherence with all aspects of the HIPAA Privacy, Security, and Breach Notification Rules. Our system infrastructure and processes are designed to protect and mitigate risks, providing you with compliance to regulatory requirements you can trust.
FCRA – Fair Credit Reporting Act
Since its inception in 1997, Apex Asset Management has adhered to all aspects of the Fair Credit Reporting Act. Forming the base of credit consumer rights, Apex Asset Management understands the importance of accurate and confidential credit reporting. Clients who wish for Apex to pursue credit reporting of their accounts have the confidence of knowing that through our expertise and technology, consistent and accurate reporting is a given.
FDCPA - Fair Debt Collection Practices Act
As with everything we stand for, treating others in a respectful and professional manner is paramount to our clients and our success. At Apex, promotion and understanding of the Fair Debt Collection Practices Act is at the forefront of our culture. Each member of our collection staff at Apex must pass the certification test from the American Collectors Association (ACA) on the nuances of the Fair Debt Collection Practices Act (FDCPA) before taking their first phone call. Each collector conducts every conversation in a professional, courteous and confidential manner.
Medicare Cost Reporting
We understand the importance of Medicare Cost Reporting to our clients, and maintain account accuracy and history to prove each account meets your reasonable efforts guideline. With our ability to back-feed specific activity into our clients’ systems for compliance and reimbursement, Apex is committed to making certain this process is accurate, efficient, and managed in accordance with your specific policies.